Privacy Policy

Identity Aesthetics MedSpa, LLC (“Identity Aesthetics MedSpa Kingwood,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, book an appointment, or communicate with us by text message, email, or phone. By using our website or services, you agree to the practices described in this policy.

Business Information

Information We Collect

We may collect the following types of information:

• Personal Information: Name, phone number, email address, mailing address, and other contact details you provide.
• Appointment and Service Information: Details you submit when booking consultations or treatments, including services of interest and scheduling preferences.
• Communications: Records of your interactions with us through SMS or text messages, email, and phone calls.
• Website Usage Data: Basic technical data our hosting provider may log automatically, such as IP address and browser type, for security and reliability. We do not use analytics or tracking tools to monitor how you browse our website.

How We Use Your Information

We use the information we collect to:

• Schedule, confirm, and manage appointments and consultations.
• Respond to inquiries and provide customer support.
• Send appointment reminders, follow-ups, and account-related messages by SMS, email, or phone.
• Send marketing and promotional communications where you have consented.
• Improve our website, services, and customer experience.
• Comply with legal, regulatory, and safety obligations.

SMS / Text Messaging Terms and Consent

By providing your mobile phone number and opting in, you consent to receive text messages (SMS/MMS) from Identity Aesthetics MedSpa Kingwood, including appointment reminders, confirmations, follow-up messages, customer care, and promotional or marketing messages where applicable. Consent to receive marketing text messages is not a condition of purchasing any goods or services.

How We Share Your Information

We will never rent, sell, or trade your personal information, including your email address or mobile phone number, for commercial purposes. We may share your information only in the following limited circumstances:

• Service Providers: Trusted third-party vendors who perform services on our behalf, such as scheduling software, customer relationship management tools, communications platforms, and website hosting. Where a provider handles health information for us, we put a written agreement in place that limits how they may use it and requires them to safeguard it.
• Legal Requirements: When required by law, subpoena, or to protect the rights, property, or safety of our business, clients, or others.

SMS opt-in consent and mobile phone numbers collected for text messaging are never shared with third parties or affiliates for their own marketing purposes.

Cookies and Third-Party Services

This website does not use analytics, advertising, or behavioral-tracking tools. We do not run Google Analytics, advertising pixels, or similar technologies on these pages, we do not build a profile of how you browse, and we do not sell or share your information for advertising purposes.

Our scheduling provider, Boulevard, runs its own analytics inside its booking system. That does not begin until you open booking, it runs on Boulevard’s systems rather than ours, and it is governed by Boulevard’s own privacy practices. We do not receive it.

The website relies on a small number of third-party services to function, and those services may set their own cookies or collect limited technical information when you use them:

• An embedded Google Map displays our location and provides directions. Google may set cookies or collect information under Google’s own privacy policy when the map loads.
• Online appointment booking is handled by our scheduling provider, Boulevard. Their booking script loads on each page so the booking button is ready, but the booking system itself does not start until you open it. When you open it, your interaction and anything you enter are handled under Boulevard’s own privacy practices, and Boulevard may set cookies at that point. This website does not receive, collect, store, or transmit anything you enter into it.

Like most websites, our hosting provider may automatically log basic technical data such as IP address and browser type for security and reliability. This information is not used to track or identify you for marketing.

You can control or disable cookies through your browser settings, which may affect how the map or booking features work.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we take reasonable steps to securely delete or anonymize it, except where retention is required for legal compliance or to defend against legal claims.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights and Choices

You may request access to, correction of, or deletion of your personal information. You may also opt out of marketing communications at any time by replying STOP to text messages, using an unsubscribe link in emails, or contacting us directly. We may retain certain information where required for legal compliance or legitimate business needs.

Children’s Privacy

Our services are intended for individuals 18 years of age or older. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected such information, please contact us so we can delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will be posted on this page with a revised Last Updated date. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

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